This is the course Atenció al client, consumidor i usuari (Costumer, consumer and user service) corresponding to the studies of CFGS Gestió de vendes i espais comercials (Management of sales and commercial spaces). As it is designed as a presence learning course, it also includes tips and suggestions to help you learn the language not only on your own but with others. On the other hand, the web material is composed of online activities and exercises to practice the contents of each unit.

The course contents are divided into three units, and each unit is subdivided into multiple teaching /earning activities, which together cover different aspects of the English language. At the beginning of all the sections, you will find some texts that will offer you the possibility of checking and practicing your reading comprehension and picking up some specific vocabulary and expressions which are used in commerce.